Returns & Refunds Policy

Last updated: 6 September 2025
Contact: info@freespiritart.it

We make each item on demand with our production partner, Printful. Because products are made especially for you, we handle returns a little differently from traditional retail. This page explains when we can help with replacements or refunds, and how to start a claim.

1) If your order arrives damaged, misprinted, or defective

We’ll arrange a free replacement or refund. Please email us within 30 days of delivery with your order number, a brief description, and clear photos of the issue (item and packaging). Printful Help Center

Do not send anything back before contacting us—we’ll provide instructions if a return is needed.

2) If your package is lost in transit

If tracking hasn’t updated and your order appears lost, contact us within 30 days of the estimated delivery date so we can investigate and file a claim. Printful Printful Help Center

If tracking shows Delivered but you can’t locate the parcel, Printful generally can’t cover a reprint/reship. We’ll help you check with the carrier and explore options. Printful Help Center

3) Wrong item sent (fulfillment error)

Received the wrong product, size, color, or print due to a fulfillment mistake? We’ll replace it at no cost—please report it within 30 days with photos. Printful

4) Change of mind / size didn’t fit

Because items are produced to order, we can’t accept returns for buyer’s remorse or size exchanges. If you’re unsure about sizing, check the size guide on each product page or email us before ordering. Printful Help Center

5) Address issues & unclaimed parcels

If the shipping address provided was incorrect or the parcel is unclaimed and returned, we can reship once the address is corrected; reshipping costs are the customer’s responsibility. Please contact us promptly if you spot an address error. Printful

6) EU customers – right of withdrawal

EU law gives consumers a 14-day cooling-off period for most online purchases. However, this doesn’t apply to goods made to order or clearly personalised. Our products are printed individually after you purchase, so the withdrawal right generally does not apply to change-of-mind returns. This does not affect your rights regarding faulty items. European Union

7) How to report a problem (step-by-step)

1. Email info@freespiritart.it within the applicable window (see sections above).

2. Include your order number, a short description, and photos of the item and packaging (and the packing slip/label if relevant).

3. Wait for our reply with next steps. If a return is required, we’ll provide the correct return address and RMA details.

8) Return address

Returns sent without authorization may be rejected. Once your claim is approved, we’ll confirm the correct return address (often our production partner’s facility) and instructions.

9) Refunds

When a refund is approved, it’s issued to your original payment method. Processing times may vary by bank. Shipping fees are refundable only where required by law or when the issue results from our or our partner’s error.