Shipping Policy

Last updated: [31/8/25]

How our orders ship

Freespirit.it partners with Printful to make each item on demand. That means your order is produced after you purchase it—reducing waste and letting us offer more designs.

Fulfillment time (production): usually 2–7 business days.
Shipping time: begins after fulfillment and depends on destination and carrier.
Orders may ship from different Printful facilities, so items in the same order can arrive separately.

Estimated delivery time

These are typical time frames (not guarantees):

Europe/UK: ~ 3–7 business days after fulfillment
USA/Canada: ~ 3–8 business days after fulfillment
Rest of world: ~ 5–20 business days after fulfillment

Peak seasons, customs, and carrier delays can extend these windows.

Shipping rates

Calculated at checkout based on destination, item weight, and method. If multiple shipments are needed, you will not be charged extra beyond what you see at checkout.

Order tracking

You’ll receive a shipping confirmation email with a tracking link as soon as each parcel leaves the facility. Tracking may take 24–48 hours to update.

Customs, duties & taxes

International orders may be subject to customs fees, import taxes, or handling charges once the parcel reaches your country. These are assessed by your local authorities and are the buyer’s responsibility.

Address accuracy

Please double-check your address at checkout.

If a parcel is returned to sender due to an incorrect or incomplete address, we can reship once the address is corrected. Reshipping costs may apply.
Unclaimed parcels (e.g., missed pickup) may also require reshipping at the buyer’s expense.

Lost, late, or damaged shipments

If your tracking hasn’t moved for several days or shows delivered but you can’t find the parcel, contact us within 30 days of the estimated delivery date: info@freespiritart.it
If your order arrives damaged, please email photos of the item and packaging. We’ll work with Printful to make it right.

Shipping restrictions

We can’t ship to certain countries or regions due to carrier or legal restrictions. If your address isn’t serviceable, we’ll notify you and refund your order.

Changes & cancellations

Because items are made to order, we start production quickly. If you need to change or cancel, email info@freespiritart.it as soon as possible. We can’t guarantee changes once fulfillment has begun.